Frequently Asked Questions

Pretty Girl Curves – Frequently Asked Questions (FAQ)

Welcome to the Pretty Girl Curves FAQ! Here, we’ve compiled answers to our most commonly asked questions to ensure you have a seamless shopping experience. Our mission is to provide high-quality Colombian shapewear and body shapers that celebrate every curve, helping women feel confident and empowered.

1. What is Pretty Girl Curves?

Pretty Girl Curves is dedicated to offering top-quality, fashionable Colombian shapewear that accentuates and supports your natural curves. Our products are designed for both everyday wear and post-surgical recovery, providing maximum comfort and style.

2. Do You Offer Sales or Discounts?

Yes, we do! Stay updated on our latest promotions, exclusive discounts, and special offers by subscribing to our newsletter and following us on social media.

3. How Can I Contact Customer Service?

  • Phone: Call our toll-free number at 1-855-379-2726 (Bilingual in English & Spanish).
  • Email: For general inquiries, email us at pgcurvesmiami@gmail.com.
  • Wholesale Inquiries: Interested in buying wholesale? Reach out to pgcwholesale@gmail.com for our wholesale catalog.

4. What Are Your Online Customer Service Hours?

  • Monday to Friday: 10 AM - 4 PM EST
  • Saturday & Sunday: Closed

5. I Sent an Email, Why Haven’t I Received a Response?

Due to a high volume of emails, it may take 24-48 hours to respond. We appreciate your patience.

6. Do You Offer Wholesale?

Yes! We offer wholesale options. For more details, email us at pgcwholesale@gmail.com.

7. Do You Offer Exchanges?

We do not offer direct exchanges. However, you can return eligible items for store credit or request a refund (with a 10% fee). To start a return, visit our Return Portal.

8. Do You Provide Refunds?

Yes, but refunds are subject to a 10% restocking fee. Most returns are processed as store credit via E-Gift Card. For any questions, email pgcurvesmiami@gmail.com or call 1-855-379-2726.

9. Can I Make a Second Exchange If My First Exchange Didn’t Fit?

No, we only offer a one-time exchange for size adjustments.

10. How Do I Choose the Right Size?

We understand that sizing can be challenging, especially for shapewear. We offer a comprehensive size guide on each product page to help you select the perfect fit. If you need assistance, contact customer service at 1-855-379-2726 or email info@prettygirlcurves.com.

11. How Do Your Sizes Run?

Our shapewear is 100% Colombian-made and tends to run small. For the best fit, order according to your fitted shirt size or use our detailed size chart.

12. What Are Your Prices?

All prices are listed on our website and are subject to change. Be sure to check online for the latest updates.

13. Can I Change My Order Before It Ships?

Yes, changes can be made if the order hasn’t been processed or a tracking number hasn’t been issued. Please double-check your order before checkout to ensure accuracy.

14. I Received the Wrong Size or Item. What Should I Do?

If you received an incorrect item, please contact us within 3 business days at 1-855-379-2726 or email pgcurvesmiami@gmail.com.

15. My Shapewear is Irritating My Skin. What Should I Do?

If you experience skin irritation, you may be allergic to latex. Discontinue use immediately. Unfortunately, we do not issue refunds for items due to allergic reactions.

16. Do You Offer Express Shipping?

Yes, we provide express shipping for an additional fee. Orders placed before 12 PM EST will ship the same business day. Orders placed after 12 PM, or on weekends/holidays, will ship the next business day.

17. What If I Receive a Defective Item?

If you receive a defective item, please contact us within 5 days of delivery at pgcurvesmiami@gmail.com or 1-855-379-2726. We will replace it with the same item, size, and color.

18. How Do I Return an Item?

To initiate a return for store credit, please use our Return Portal. Returns must be made within 10 days of receiving your order and meet our return requirements.

 

19. Do You Have Physical Store Locations?

Yes, you can visit us at our Miami and Pembroke Pines locations:

  • Miami:
    8464 SW 8th St, Miami, FL 33144
    Store Hours: Mon-Fri 10 AM - 6 PM, Sat 10 AM - 4 PM
    Phone: 305-351-3139

  • Pembroke Pines:
    176 N University Dr, Pembroke Pines, FL 33024
    Store Hours: Mon-Sat 10 AM - 6 PM
    Phone: 954-442-9477

Still Have Questions?

Our customer service team is here to assist you!
📞 Call: 1-855-379-2726
📧 Email: pgcurvesmiami@gmail.com


Thank you for choosing Pretty Girl Curves – where we celebrate your curves and help you feel fabulous every day!